Shipping & Delivery Policy
Delivery is currently available within the United Arab Emirates (UAE).
Orders above AED 1,500 qualify for free delivery and installation. For orders below AED 1,500, a standard AED 150 delivery and installation charge applies.
Products will not be released for delivery until 100% payment has been received.
Delivery Period
The standard delivery period is generally 10–14 working days after the required Design + Material Approval confirmation.
Deliveries are generally made Monday to Saturday, excluding Sundays and public holidays.
Important Delivery Information
To ensure a smooth delivery and installation process, customers are responsible for providing:
- Complete written delivery address
- Location pin
- Delivery contact person's details
- Required entrance or gate pass
- Service lift access, where applicable
- Installation approval from building or property management, where required
A signature is required upon receipt of the order.
The estimated delivery period begins after the required Design + Material Approval confirmation.
Rescheduling Delivery
If an order that is already out for delivery needs to be rescheduled, additional charges may apply.
Additional delivery or installation charges may also apply if delivery cannot be completed due to customer unavailability, access restrictions, missing gate passes, site-related issues, or unforeseen installation requirements.
Each order can be delivered to one UAE address. Separate orders may be required for delivery to different addresses.
Additional delivery charges may apply to remote locations.