You can shop online through our website or visit our showroom. For custom furniture requirements, you can contact our team with your requirements, and we’ll guide you through the process from selection to delivery.

We accept online payments as well as cash and card payments. For certain custom orders, an advance payment may be required before production begins. Our team will confirm the payment terms with you before proceeding.

Yes, we offer customisation options for selected furniture pieces. Depending on the product, you may be able to customise dimensions, finishes, colours, materials, or other specifications. Contact our team to discuss your requirements.

Delivery timelines depend on the product, availability, and whether the item is customised. The estimated delivery timeline will be shared with you when your order is confirmed. Custom-made furniture may require additional production time.

Yes. Once your order has been confirmed and dispatched, our team will provide you with the relevant delivery information. You can also contact our customer service team for an update on your order.

Delivery times depend on the product, availability, and your delivery location. Once your order is confirmed, our team will provide you with the estimated delivery timeline. Custom or made-to-order furniture may require additional time.

We deliver furniture across the UAE. Delivery availability and charges may vary depending on your location. Please contact our team for delivery details to your area.

Delivery charges may vary depending on the size and quantity of your order, as well as your delivery location. The applicable delivery charges will be communicated before your order is confirmed.

Assembly and installation services may be available depending on the product. Our team will confirm whether assembly is included with your order and provide any applicable details before delivery.

If your furniture arrives damaged or has any issues, please contact us as soon as possible with your order details and photographs of the product. Our team will review the issue and assist you with the appropriate next steps.

No. All Creative Furniture products are custom-made according to the customer’s approved specifications. Therefore, returns or exchanges are not accepted once the order has been approved and production has commenced.

Each product is manufactured specifically according to the customer’s selected design, dimensions, materials, finishes, colours, and other approved specifications. Customers are kept informed and approvals are obtained at the relevant stages before production.

If the delivered furniture does not match the approved design, dimensions, materials, finishes, or other confirmed specifications, please contact our team promptly. We will assess the issue and arrange the appropriate corrective action where applicable.

If your furniture arrives damaged or has a visible manufacturing defect, please inform our team as soon as possible and provide your order details along with clear photographs or videos of the issue. Our team will assess the concern and determine the appropriate corrective action.

We use a range of quality materials depending on the furniture piece, including wood, wooden laminates, upholstery fabrics, metal, glass, and other selected finishes. The materials used for each product are specified on the respective product page.

Selected furniture pieces may be available with different material, colour, or finish options. For customised requirements, please contact our team to discuss the available options.

Yes, warranty coverage is available on selected products and may vary depending on the furniture piece and its components. Please check the product details or contact our team for the applicable warranty information.

Warranty coverage depends on the product and may cover manufacturing defects or issues arising from workmanship under normal use. Damage caused by misuse, improper maintenance, accidents, or normal wear and tear may not be covered.

If you experience an issue covered under warranty, please contact our team with your order details and photographs or other relevant information about the issue. We will review your claim and guide you through the next steps.

Yes, we offer custom and bespoke furniture solutions tailored to your specific requirements, including dimensions, design, materials, colours, and finishes.

Yes. Depending on the product, dimensions, design details, materials, colours, and finishes can be customised to suit your space and requirements.

You can contact our team with your requirements, measurements, reference images, or design ideas. Our team will discuss the details with you and guide you through the quotation, design, and production process.

The production timeline depends on the size, design, materials, and complexity of the furniture. Our team will provide an estimated timeline once the bespoke requirements have been finalised.

Changes may be possible before production begins. Once production has started, modifications may not be possible or may involve additional costs. We recommend confirming all specifications before the order is finalised.

Frequently Asked Questions

Still Have Questions?